Chapter 1. Rules applicable to all our services
Article 1. Definitions
1. “We” refers to:
- the public limited company “parking.brussels”, listed in the Register of the Crossroads Bank for Enterprises (CBE) under number 0833.260.781, whose registered office is located at 1000 Brussels, Rue de l’Hôpital, 31 (Belgium);
- or, the operator responsible for day-to-day management, i.e. the successful tenderer who won the specific contract for the equipment and day-to-day management of the Car Park.
2. “You” or “the Customer” refers to both the purchaser of the parking service and the person who benefits from it.
3. “Car Park” refers to the establishment that contains the parking spaces.
4. “Website” refers to the website www.parking.brussels.
5. “Parking Contract” refers to the contract you enter into with us. It is either ‘Revolving’, i.e. for a single service or ‘Subscription’, i.e. for successive services.
Article 2. Scope of the Parking Contract
The service we offer consists solely of providing you with an unspecified parking space. As we are not custodians, we do not assume any obligation of custody or supervision and incur no liability for action by third parties.
Article 3. Liability
We decline all liability, in any respect and for any reason, for any damage resulting in particular from accidents, theft or damage which may occur within the Car Park, except in the event of fraud.
We collect certain personal data. If you would like more information about the collection, use and protection of your personal data, please consult the dedicated note on this subject further on this webpage.
Article 5. Complaints
- Should you have cause to make a complaint, please send details to the following address: Customer Service, parking.brussels, Rue de l’Hôpital/ Gasthuisstraat 31, 1000 Brussels or email to firstname.lastname@example.org.
- A complaint must be made upon the day of the occurrence and must be followed up in writing (letter or email) within five days to be valid and considered.
- You should expect to receive a reply within 10 working days upon receipt of your complaint. You will be informed of any delay if one should arise.
Article 6. Works
We reserve the right to carry out work or have work carried out in the Car Park, without this work giving rise to any right to compensation.
Article 7. Sensible occupation and respect for ground markings
You must ensure that you do not cause any inconvenience or problems or any kind of local disturbance to neighbouring buildings and other Car Park users.
In the Car Park, certain spaces specially marked out on the ground may be reserved for people with reduced mobility, car-sharing, electric vehicles or other categories of customer. These markings and reserved spaces must be strictly respected, otherwise the vehicle will be clamped or removed at your expense. The same applies to vehicles that straddle two spaces or hinder manoeuvring, operation or safety inside the car park.
Article 8. Nullity
Where applicable, the parties shall negotiate in good faith to agree on one or more provisions for achieving, as far as possible, the objective of the clause or clauses that are null and void.
Article 9. Modification of the General Conditions
parking.brussels may modify these General Conditions at any time. These modifications will enter into force immediately unless they are unfavourable to the Customer, in which case they will only enter into force at the end of a period of one month from the date of their notification to the Customer by any appropriate means. If the Customer does not accept these, they have the right to terminate the contract, free of charge, by sending a registered letter to parking.brussels within this period.
Failing this, the Client is deemed to have accepted the new General Conditions.
Article 10. Applicable law
These terms and conditions shall be governed by and construed in accordance with Belgian Law. Any disputes resulting from these general conditions will be subject to the exclusive jurisdiction of the Belgian courts.
parking.brussels do not warrant that materials/items for sale on the website are appropriate or available for use outside Belgium.
Chapter 2. Rules applicable to the ‘Revolving’ service
Article 11. Scope of application
The ‘Revolving’ Conditions’ apply to the “Revolving” service, as opposed to the ‘Subscription’ service.
Article 12. Duration of the ‘Revolving’ service
The “Revolving” service contract is concluded from the moment when (i) you take the ticket at the entrance to the Car Park, or (ii) you present your card at the entrance to allow your vehicle to enter, or (iii) based on the number plate sensor at the Car Park entrance.
The ticket/Card/number plate is the valid identifier for parking in and leaving the Car Park.
The contract ends when, in order to leave the car park, (i) you enter the ticket into the exit terminal, or (ii) you present your Card at the exit terminal, or (iii) based on the number plate sensor at the Car Park exit.
Article 13. Price
The price of parking is calculated according to the rates indicated at the entrance and/or in the Car Park or on our Website. In the event of a discrepancy, only the prices displayed at the entrance to the Car Park are legally binding.
The Price is calculated according to the length of time the vehicle is parked in the Car Park, with each period started payable in its entirety.
The Price owed must be paid before you leave the Car Park. This Price must be paid at the ticket machine before you return to your vehicle, in accordance with the displayed instructions. As the Car Park does not accept cash payments, before entering the car park you must ensure that you have a bank card linked to an account containing sufficient funds.
If you cannot produce a valid ticket, Card or ID when leaving the car park, you must pay the amount equivalent to the loss of a ticket in force in the Car Park in question.
Article 14. Maximum parking time
No vehicle may park in the Car Park for more than ten consecutive days without our prior written authorisation.
Beyond this period, in addition to the valid price for parking, you are liable for the amount of €20 per day, without prior formal notice and without prejudice to any damages. If your identity is unknown to us and we cannot therefore order you to remove your vehicle, we reserve the right to have it removed and placed outside the Car Park, at your expense and risk, from the thirty-sixth day of parking.
We reserve the right to change the ‘Revolving’ hours of access to the Car Park with ten days’ notice posted outside the Car Park and/or on our website
Chapter 3. Rules applicable to the ‘Subscription’ service
Article 14. Scope of application
The ‘Subscription’ Conditions apply to the ‘Subscription’ service (as opposed to the ‘Revolving’ service) and supplement the Conditions contained in the subscription agreement.
Article 15. Liability of the Customer – Theft/loss/damage of the entry ticket
You are responsible for the use of the entry ticket mentioned in the subscription agreement, including all debts arising from it. You undertake to notify parking.brussels immediately of the loss or theft of or damage to the entry ticket, by email to email@example.com or by post, stating the number of the entry ticket.
For Car Parks equipped with a number plate sensor, the number plate is valid as an entry ticket. Both number plates must match and be in good condition and perfectly legible.
Article 16. Access
As a subscriber, you access the Car Park by means of the Card and/or by the number plate sensor during the formally established hours.
Outside the formally established access hours, and in the event that you are not a Cardholder, access is in accordance with the rules and rates specific to the ‘Revolving’ service.
Article 17. Payment
Payment shall be made in accordance with the special Conditions set out in the subscription agreement concluded between the parties.
We accept payments by credit card (Visa, MasterCard and Maestro). If you choose to pay by credit card, your card will be charged on the day payment is made on our website.
Article 18. Tariff changes
We reserve the right to change the rates in force in the Car Park. In the event of a price change, we will notify you in writing at least one month before the new price is applied. In this event, you will be able to terminate the subscription free of charge on the last day of the month following the month in which we notified you of the price change, by means of a registered letter.
Article 19. Late payment
We reserve the right to refuse access to the Car Park in the event of the late payment or non-payment of the subscription.
Any amount remaining unpaid on the due date shall automatically bear interest at the annual rate of 8%, without prior formal notice. A fixed amount corresponding to 15% of the unpaid amount (with a minimum of €50) – not including any legal costs – will also be payable.
Article 20. Personal, non-transferable subscription
The Subscription is personal to you. You may not therefore concede the right to access the Car Park that it grants you, nor may you transfer the subscription to a third party without our prior consent.
parking.brussels may at any time request that you (re)submit the supporting documents required for the granting of preferential rates. In the event of a change to your situation that is not declared to parking.brussels, you are liable for the sum of €350, in addition to the immediate revocation of your subscription.
parking.brussels is committed to ensuring that your privacy is protected. Any information requested is solely used for the execution of ticketless parking services, for you as the Registered User of the ticketless parking services, processing of payments and solely for our clients who require evidence of parking and associated payments.
parking.brussels are committed to ensuring that you information is secure. In order to prevent unauthorised access or disclosure parking.brussels have put in place suitable electronic and managerial procedures to safeguard and secure the information parking.brussels collect online.
parking.brussels will not sell, distribute or lease your personal information to third parties.
You may request details of personal information which parking.brussels hold about you under the Law of 8 December 1992 on the protection of private life with respect to the processing of personal data. If you would like a copy of the information held on you please write to: Customer Service, parking.brussels, Rue de l’Hôpital /Gasthuisstraat 31, 1000 Brussels or email to firstname.lastname@example.org.
If you believe that any information parking.brussels are holding on you is incorrect or incomplete, please write to or email parking.brussels as soon as possible, at the above address. parking.brussels will correct any inaccurate information quickly.
We (‘parking.brussels‘) respect the privacy of our users. We only process personal data for the specific purposes for which the data were transmitted, and in accordance with applicable regulations.
parking.brussels undertakes to protect your privacy. The information requested is used both to grant exemption cards and to perform the task of control and collection. parking.brussels undertakes to guarantee the protection of your data. In order to prevent any unauthorised access or dissemination thereof, parking.brussels has implemented suitable electronic and management procedures to protect and secure the data it collects.
parking.brussels will not sell, distribute or lease your personal details to third parties for marketing or commercial purposes.
What does ‘personal data’ mean, who is the ‘data controller’ and who is the ‘DPO’?
‘Personal data’ means all information concerning an identified or identifiable natural person. For example, this could be a person’s name, photograph, telephone number, code, email address, number plate, etc.
Processing consists of any action relating to personal data. Among other things, processing covers all aspects relating to collecting, recording, organising, structuring, storing, updating or amending, accessing, consulting, using, supplying by means of forwarding, disseminating or making available in any other manner, aligning or combining, blocking, erasing or deleting data.
parking.brussels, with registered offices at 1000 BRUSSELS, Rue de l’Hôpital 31, is responsible for the processing of your personal data which it has lawfully obtained. This means that we determine the purposes and means of processing these data and that we are your interlocutor and that of the supervisory authorities for any question relating to the use thereof.
We have appointed a Data Protection Officer (‘DPO‘) as the single point of contact within our organisation, whose contact details are as follows:
Regional Parking Agency – Privacy
Rue de l’Hôpital 31
Who is responsible for the processing of the data?
The controller is parking.brussels.
What data are referred to?
The data in this category are personal data relating to you, i.e. data that make it possible to identify you directly (data such as your surname and first name make it possible to identify you immediately) or indirectly (data such as the number plate of your vehicle or a card number that belongs to you and makes it possible to identify you indirectly).
During our interaction with you, we may collect various personal data depending on the products or services involved (non-exhaustive list):
- Identification data (name, postal or e-mail address, telephone number, number plate, etc.) are collected in particular for the management of subscription requests;
- Data relating to your personal or professional life (personal status entitling you to a season ticket or specific card, etc.) are requested, for example, when creating a subscription;
- Financial data (payment information or your bank details) is requested for the purpose of managing payments for our products and services;
- We also process connection data (IP address, etc.) relating to our website; for more information on this we refer to the section on cookies.
An external source may send us data. This is the case when you pay for a parking ticket via a mobile app or text message.
During processing, the data are also processed by subcontractors who provide us with the necessary tools for the above-mentioned functionalities. A GDPR clause has been included in the contracts with all subcontractors, and parking.brussels ensures compliance with it and, if necessary, transfers all or part of your request to them.
WHY DO WE USE THESE DATA?
We use the collected data for the following purposes:
- Processing of requests – execution of our contract
With your consent, when you make a request directly to our services. The collected data is limited to the information we need to handle your case, and is treated with the utmost respect.
- Protection of our infrastructure and your data
The usernames of the devices that connect to our website are kept, as is the activity on the website, so that we can prevent and investigate hacking incidents that may compromise the website and your data contained thereon.
- Improvement of our services
All data collected for statistical purposes is stored anonymously to improve our general service provision.
WHO RECEIVES THESE DATA?
We may transfer your personal data
to duly authorised service providers and subcontractors. In the event that the
data is passed on to subcontractors, we will ensure that they provide
sufficient guarantees in terms of the application of appropriate technical and
organisational measures so that the processing complies with the requirements
of the General Data Protection Regulation and guarantees that the rights of the
data subjects are protected.
Your data are not stored outside the European Union.
In certain cases, we are required by law to pass this information on to judicial or investigative authorities.
Furthermore, in the event of legal claims, your details will be passed on to the bailiff appointed by parking.brussels.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
The data processed will be kept for the duration of the processing of your request, the statutory limitation period and any other retention periods imposed by applicable laws and regulations.
The data regarding visits to the website are kept for one year.
WHAT ARE YOUR RIGHTS?
Right of access
You have the right to access the data concerning you. You can ask us:
- whether or not we process your personal data;
- for what purposes we process them;
- what categories of data we process;
- to which categories of recipients we transfer the data;
- what their retention period is;
- information on the rights you can exercise (rectification, erasure, etc.) or on the possibility of lodging a complaint with the Data Protection Authority;
- the origin of the data processed.
Right to rectification
If you observe that your data are incorrect or incomplete, you can ask us to correct them.
Right to erasure (‘right to be forgotten’)
In certain specific cases, the legislation allows you to have your personal data deleted.
This is the case in particular if:
- the data are no longer necessary for the purposes for which we collected them;
- the processing of your data is based solely on your consent and you decide to withdraw your consent;
- you have objected to the processing of your data and we do not have legitimate reasons which take precedence over yours.
However, your right to be forgotten is not absolute. We have the right to continue to keep your data if, among other things, it is necessary:
- for compliance with legal obligations;
- for the establishment, exercise or defence of legal claims.
Right to restriction of processing
In certain specific cases, you have the right to ask for the restriction of processing of your personal data.
This is the case in particular when:
- you contest the accuracy of personal data, for the time we need to verify it;
- although this is no longer necessary for the purposes of the processing, you need your data for the establishment, exercise or substantiation of your rights in court.
The restriction on the processing ends in the following circumstances:
- you give us your consent to that end;
- the processing of your data is necessary for the establishment, exercise or substantiation of your rights in court;
- the processing is necessary for the protection of the rights of another natural person or legal entity;
- the processing is necessary for reasons of public interest.
Right to data portability
In certain cases provided for by the legislation, you have the right to obtain that the personal data you have provided to us:
- is sent to you in a structured, commonly used and machine-readable format;
- or is sent by parking.brussels directly to another controller, insofar as this is technically possible.
In view of the processing actually performed by parking.brussels, this possibility only exists in this case for the processing for which you have been asked to give your consent.
Right to object
If the processing of your personal data is based on a legitimate or general interest on our part, you have the right to oppose it at any time for reasons relating to your specific situation.
However, your request will not be admissible if we believe that our legitimate interests outweigh yours or if the processing of your data remains necessary for the establishment, exercise or substantiation of rights in court.
Withdrawal of consent
Your consent may be withdrawn at any time. However, such withdrawal shall not prejudice the lawfulness of the processing of personal data which was performed in the period preceding the withdrawal.
OBTAINING MORE INFORMATION OR LODGING A COMPLAINT
If you are dissatisfied with regard to a query concerning your personal data, you can contact our Data Protection Officer:
or by post at the following address:
Regional Parking Agency – Data
Rue de l’Hôpital 31, 1000 BRUSSELS.
You can also lodge a complaint with the Data Protection Authority (DPA): Rue de la Presse 35, 1000 Brussels.
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