Chapter 1. Rules applicable to all our services

Article 1. Definitions

1. “We” refers to:

  • the public limited company “parking.brussels”, listed in the Register of the Crossroads Bank for Enterprises (CBE) under number 0833.260.781, whose registered office is located at 1000 Brussels, Rue de l’Hôpital, 31 (Belgium);
  • or, the operator responsible for day-to-day management, i.e. the successful tenderer who won the specific contract for the equipment and day-to-day management of the Car Park.

2. “You” or “the Customer” refers to both the purchaser of the parking service and the person who benefits from it.

3. “Car Park” refers to the establishment that contains the parking spaces.

4. “Website” refers to the website www.parking.brussels.

5. “Parking Contract” refers to the contract you enter into with us. It is either ‘Revolving’, i.e. for a single service or ‘Subscription’, i.e. for successive services.


Article 2. Scope of the Parking Contract

The service we offer consists solely of providing you with an unspecified parking space. As we are not custodians, we do not assume any obligation of custody or supervision and incur no liability for action by third parties.


Article 3. Liability

We decline all liability, in any respect and for any reason, for any damage resulting in particular from accidents, theft or damage which may occur within the Car Park, except in the event of fraud.


Article 4. Privacy policy

We collect certain personal data. If you would like more information about the collection, use and protection of your personal data, please consult the dedicated note on this subject further on this webpage.


Article 5. Complaints

  1. Should you have cause to make a complaint, please send details to the following address: Customer Service, parking.brussels, Rue de l’Hôpital/ Gasthuisstraat 31, 1000 Brussels or email to parkandride@parking.brussels.
  2. A complaint must be made upon the day of the occurrence and must be followed up in writing (letter or email) within five days to be valid and considered.
  3. You should expect to receive a reply within 10 working days upon receipt of your complaint. You will be informed of any delay if one should arise.

Article 6. Works

We reserve the right to carry out work or have work carried out in the Car Park, without this work giving rise to any right to compensation.


Article 7. Sensible occupation and respect for ground markings

You must ensure that you do not cause any inconvenience or problems or any kind of local disturbance to neighbouring buildings and other Car Park users.

In the Car Park, certain spaces specially marked out on the ground may be reserved for people with reduced mobility, car-sharing, electric vehicles or other categories of customer. These markings and reserved spaces must be strictly respected, otherwise the vehicle will be clamped or removed at your expense. The same applies to vehicles that straddle two spaces or hinder manoeuvring, operation or safety inside the car park.


Article 8. Nullity

Where applicable, the parties shall negotiate in good faith to agree on one or more provisions for achieving, as far as possible, the objective of the clause or clauses that are null and void.


Article 9. Modification of the General Conditions

parking.brussels may modify these General Conditions at any time. These modifications will enter into force immediately unless they are unfavourable to the Customer, in which case they will only enter into force at the end of a period of one month from the date of their notification to the Customer by any appropriate means. If the Customer does not accept these, they have the right to terminate the contract, free of charge, by sending a registered letter to parking.brussels within this period.  

Failing this, the Client is deemed to have accepted the new General Conditions.


Article 10. Applicable law

These terms and conditions shall be governed by and construed in accordance with Belgian Law. Any disputes resulting from these general conditions will be subject to the exclusive jurisdiction of the Belgian courts. 
parking.brussels do not warrant that materials/items for sale on the website are appropriate or available for use outside Belgium.


Chapter 2. Rules applicable to the ‘Revolving’ service

Article 11. Scope of application

The ‘Revolving’ Conditions’ apply to the “Revolving” service, as opposed to the ‘Subscription’ service.


Article 12. Duration of the ‘Revolving’ service

The “Revolving” service contract is concluded from the moment when (i) you take the ticket at the entrance to the Car Park, or (ii) you present your card at the entrance to allow your vehicle to enter, or (iii) based on the number plate sensor at the Car Park entrance.

The ticket/Card/number plate is the valid identifier for parking in and leaving the Car Park.

The contract ends when, in order to leave the car park, (i) you enter the ticket into the exit terminal, or (ii) you present your Card at the exit terminal, or (iii) based on the number plate sensor at the Car Park exit.


Article 13. Price

The price of parking is calculated according to the rates indicated at the entrance and/or in the Car Park or on our Website. In the event of a discrepancy, only the prices displayed at the entrance to the Car Park are legally binding.

The Price is calculated according to the length of time the vehicle is parked in the Car Park, with each period started payable in its entirety.

The Price owed must be paid before you leave the Car Park. This Price must be paid at the ticket machine before you return to your vehicle, in accordance with the displayed instructions. As the Car Park does not accept cash payments, before entering the car park you must ensure that you have a bank card linked to an account containing sufficient funds.

If you cannot produce a valid ticket, Card or ID when leaving the car park, you must pay the amount equivalent to the loss of a ticket in force in the Car Park in question.


Article 14. Maximum parking time

No vehicle may park in the Car Park for more than ten consecutive days without our prior written authorisation.

Beyond this period, in addition to the valid price for parking, you are liable for the amount of €20 per day, without prior formal notice and without prejudice to any damages. If your identity is unknown to us and we cannot therefore order you to remove your vehicle, we reserve the right to have it removed and placed outside the Car Park, at your expense and risk, from the thirty-sixth day of parking.

We reserve the right to change the ‘Revolving’ hours of access to the Car Park with ten days’ notice posted outside the Car Park and/or on our website


Chapter 3. Rules applicable to the ‘Subscription’ service

Article 14. Scope of application

The ‘Subscription’ Conditions apply to the ‘Subscription’ service (as opposed to the ‘Revolving’ service) and supplement the Conditions contained in the subscription agreement.

Article 15. Liability of the Customer – Theft/loss/damage of the entry ticket

You are responsible for the use of the entry ticket mentioned in the subscription agreement, including all debts arising from it. You undertake to notify parking.brussels immediately of the loss or theft of or damage to the entry ticket, by email to info@parking.brussels or by post, stating the number of the entry ticket.

For Car Parks equipped with a number plate sensor, the number plate is valid as an entry ticket. Both number plates must match and be in good condition and perfectly legible.     


Article 16. Access

As a subscriber, you access the Car Park by means of the Card and/or by the number plate sensor during the formally established hours.

Outside the formally established access hours, and in the event that you are not a Cardholder, access is in accordance with the rules and rates specific to the ‘Revolving’ service.


Article 17. Payment

Payment shall be made in accordance with the special Conditions set out in the subscription agreement concluded between the parties.

We accept payments by credit card (Visa, MasterCard and Maestro). If you choose to pay by credit card, your card will be charged on the day payment is made on our website.


Article 18. Tariff changes

We reserve the right to change the rates in force in the Car Park. In the event of a price change, we will notify you in writing at least one month before the new price is applied. In this event, you will be able to terminate the subscription free of charge on the last day of the month following the month in which we notified you of the price change, by means of a registered letter.


Article 19. Late payment

We reserve the right to refuse access to the Car Park in the event of the late payment or non-payment of the subscription.

Any amount remaining unpaid on the due date shall automatically bear interest at the annual rate of 8%, without prior formal notice. A fixed amount corresponding to 15% of the unpaid amount (with a minimum of €50) – not including any legal costs – will also be payable.


Article 20. Personal, non-transferable subscription

The Subscription is personal to you. You may not therefore concede the right to access the Car Park that it grants you, nor may you transfer the subscription to a third party without our prior consent.

parking.brussels may at any time request that you (re)submit the supporting documents required for the granting of preferential rates. In the event of a change to your situation that is not declared to parking.brussels, you are liable for the sum of €350, in addition to the immediate revocation of your subscription.


Privacy statement

parking.brussels is committed to ensuring that your privacy is protected. Any information requested is solely used for the execution of ticketless parking services, for you as the Registered User of the ticketless parking services, processing of payments and solely for our clients who require evidence of parking and associated payments.

parking.brussels are committed to ensuring that you information is secure. In order to prevent unauthorised access or disclosure parking.brussels have put in place suitable electronic and managerial procedures to safeguard and secure the information parking.brussels collect online.
parking.brussels will not sell, distribute or lease your personal information to third parties.

You may request details of personal information which parking.brussels hold about you under the Law of 8 December 1992 on the protection of private life with respect to the processing of personal data. If you would like a copy of the information held on you please write to: Customer Service, parking.brussels, Rue de l’Hôpital /Gasthuisstraat 31, 1000 Brussels or email to parkandride@parking.brussels.

If you believe that any information parking.brussels are holding on you is incorrect or incomplete, please write to or email parking.brussels as soon as possible, at the above address. parking.brussels will correct any inaccurate information quickly.

Which type of data are processed?

Via the website, we process:
•    Identification information: surname, first name, e-mail address and the IP address of the device with which you are visiting the website.
•    Data linked to your request for access to the P+R: the employment certificate which indicates your place of work, your identity card indicating your place of residence, your MoBIB card, the grey card for the car, the insurance certificate for the car and your bank card.
•    Data relating to your questions or requests for which you use the contact form.
•    Data relating to the pages of the website you visited.
We do not collect any special categories of data via the website regarding health, religious, political or philosophical beliefs, sexual orientation or ethnic origin.

Why do we use these data?

The collected data is used for the following purposes:
To process your requests
With your consent, when you submit a question via the contact form, in order to answer your questions, comments, and suggestions.
To protect our infrastructure and your data
The log-in details of the devices that connect to our site are retained, as well as the activity on the site, to enable us to prevent and investigate hacking activities which could compromise the website and your data on it.
To improve our services
Anonymous visit statistics are retained, to improve our website by observing the frequency of page visits.

To whom are these data transmitted?

Your data collected via this site is never transmitted in a way that identifies you outside the Regional Parking Agency parking.brussels.
The statistical data relating to the use of this website have been anonymised, which makes it impossible to link them to an individual.
In some cases, the law requires us to pass this information on to the judicial/investigating authorities. 
Your data are not stored outside the European Union.

How long do we store your personal data?

The visit data of the website is stored for a period of one year . 
The data collected via the contact form are stored until your question or request has been handled.

What are your rights?

The law entitles you to:
•    receive clear information as to why your data is being processed
•    request that your data are corrected
•    receive a copy of your data (free of charge for your first request)
•    have your data deleted if there is no obligation to store them.
•    suspend the processing of your data (without it being deleted)
•    revoke your consent to process your data in the future
These rights apply for all processing carried out by the Agency parking.brussels, but certain laws and regulations may limit these rights.
For these questions and requests, please send an email to 
privacy@parking.brussels 
or by post to the following address:
parking.brussels – Privacy
Gasthuisstraat 31 
1000 Brussels.

For additional information or to lodge a complaint

If you are not satisfied with the handling of your question or request concerning your data, please contact the Data Protection Officer: 
privacy@parking.brussels
or via letter to the following address: 
parking.brussels – Data Protection Officer
Gasthuisstraat 31 
1000 Brussels.
You can also lodge a complaint with the supervisory authority:
https://www.dataprotectionauthority.be/

Cookie policy

This website uses cookies, small data files that remember your preferences and other visitor information, which are stored on your device. The visitor statistics of this website are obtained via “Google Analytics”. These data are anonymised so that any reference to your identity is impossible.

Cookies have a number of different functions. Some of these are

  • Remembering how you like to view a website and your other preferences
  • Making login easier by remembering your details
  • Tracking how you move around the website
  • Providing targeted advertisements based on your browsing history
  • Providing open and click through information on electronic messages

Cookie categories

The International Chamber of Commerce guide to cookie categories will tell you about the different sorts of cookies which can be used. The main categories of cookie are:

  • Strictly necessary
  • Performance
  • Functionality
  • Targeting or advertising

Strictly necessary cookies

These cookies are essential, as they enable you to move around a website and use its features, such as accessing secure areas. Without these cookies, services you’ve asked for (such as access to secure areas) can’t be provided. These cookies don’t gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Performance cookies

These cookies collect information about how you use a website, for example which pages you go to most often and if you get any error messages from certain pages. These cookies don’t gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works.

Functionality cookies

These cookies allow a website to remember choices you make (such as your user name, language or the region you’re in) and tailor the website to provide enhanced features and content for you. For instance, they remember your log-in details and allow you to watch videos. They also ensure the onsite marketing and experience is relevant to you. These cookies can also be used to remember changes you’ve made to text size, font and other parts of pages that you can customise. They may also be used to provide services you’ve asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites.

Controlling cookies

You have options to control the cookies which are placed on your device in future through your browser settings. You can also delete/disable existing cookies using these settings.
If you disable cookies on your browser, please note that some parts of our site may not function as effectively, and you will not be able to access the client portal, as this requires cookies to be enabled.
If you’d like us to stop using non-essential cookies when you visit our site please let us know here parkandride@parking.brussels

More information

If you would like more general information about cookies you can find it at http://www.allaboutcookies.org.
If you have any questions about this cookie policy or Parking.Brussels’s other privacy practices, please contact us.